Terms and Conditions

Katylou's Terms and Conditions
Classes must be booked and fully paid for in advance of each term. You may pay a £15.00 non-refundable deposit if you wish but this must be paid within 7 days of making you booking and the balance should be paid at the first class of the term. Thank you.
If for any reason your usual teacher is unable to run the class (e.g. because of illness) where possible another a replacement teacher will cover the class. If this is not possible, we will either: add another class at half term or the end of term. If you let me know (by email or phonecall) with 48 hours that you will not be attending this replacement class then I will refund you that week's class fee. Or where it is not possible to do this, we will cancel the class entirely and refund you for that one class.

If Forest School is cancelled due to extreme weather conditions, we will not refund for this session. This is due to us adhering to our Health and Safety Policy and our Insurance Policy. 


Special Circumstances
In the extreme event of a disruption to class schedule due to the current concerns over coronavirus COVD-19, we wish to ensure your baby doesn't miss out. Consequently, we are working hard to build a 'Sing and Sign at Home' streamed class resource, so you can book your place on our Summer term course in the knowledge that any unwelcome disruption to the schedule will not disadvantage and deprive your baby of their fun and their learning.

If classes are cancelled due to a coronavirus COVD-19 outbreak or you decide not to attend refunds will not be issued.
Booking system
Places are offered on a first come, first served basis. To secure a place in a class, please place your provisional booking online and pay the class fee within seven days. There are a number of ways to pay, either via BACs or Paypal, cheque or cash. We cannot guarantee your place until payment has been received.
Once the place is secured we will e-mail you to confirm your place.
Refunds policy
Refunds are available if you withdraw from class in the following cases: 
If you withdraw from classes before the term has started, we will refund you, less the £10.00 administration fee. 
If we have to cancel a class and you are unable to attend the replacement class, we will refund that weeks fee (see above). 
If you withdraw from classes before the half term, we will refund you, less the £10 administration fee and £5.00 for each week into the course. Refunds are not available after the half term.
Attending classes
If you are unable to attend your chosen class on a regular basis, please talk to your teacher about it. It MAY be possible for you to attend an alternative class. However, please consult with me before doing so.
Can I carry over money from missed classes to the next term?
Sorry, you can't do this. 
Can I bring a friend and their child to class for a trial?
We do encourage people bringing friends to class for trials and it is usually possible to accommodate a friend and their child but please contact me first.
We offer trial classes at a discounted cost of £5 during term time (where possible) and we often run taster sessions at £5 as extra classes, so there are plenty of opportunities for people to try before they commit. 
Younger siblings
If your child has a sibling you are more than welcome to bring him/her to class but please let me know, so that I can make a note and ensure that we are within reasonable limits for numbers in classes. Your teacher will do her best to involve them in the class proceedings. Please note that they remain your responsibility at all times and parents must be alert to their childrens behaviour and safety. We do not charge for siblings under 12 months and for siblings over 12 months we offer half price places.
Children's behaviour in class
We hope your child will enjoy our classes and be thoroughly engaged with the teacher and the other children. Problems with behaviour are very rare, but of course can happen occasionally. If a child hits, bites or throws toys the parent should immediately remove their child from the class circle to avoid further disruption.
Complaints procedure
We hope that you will be delighted with your experience of our classes. We are absolutely committed to you finding that your class meets or exceeds your expectations and that you enjoy your classes enough to recommend to all of your friends! 
However, sometimes things might go wrong and we would like to hear about it. Please do get in touch if you have a complaint, concern or compliment!. We will always do our best to resolve any problems as quickly as possible and to everyones satisfaction. If there is any aspect of the course/classes that you are unsure about, please don't hesitate to ask!
Contact me: Katy Duckett Tel. 01455 289202 / 07841 159684

Introduction
This policy describes how we collect, use and look after the information you provide us.  Our Privacy Policy only relates to personal data collected and stored by Katylous via:

The Data Protection Act 1998
At Katylous we look after your details carefully. We adhere to the requirements of the UK Data Protection Act 1998 and we are seeking to become compliant with the new GDPR policy coming into being from 25th May 2018.
Use of Personal Information
Katylous collects data under the Legal Basis of “Performance of a contract to which the data subject is party, or to take steps prior to the entering into a contract at the request of the data subject.” as well as “Consent” of the data subject. Personal information provided to Katylous via our website enquiries form, booking site, facebook pages, email, class register and telephone contact including WhatsApp will be used for the purposes outlined below.

Your Consent
By providing your personal data to Katylous you consent to the processing of such data by Katylous as described in this Privacy Policy. During Summer Term 2018 you will be asked to manually ‘Opt In’ via Class Registers in accordance with new GDPR policy introduced from May 25th 2018.  Online Registration Forms will be updated following Manual Opt-Ins. From Autumn Term 2018 Consent will be gained through our online registration process. You can alter your preferences as described below.
Use of Data and Opting - In
During your time with 
Music and Movement and Forest School, Katylous will make contact with you via the means listed above in the following ways:
We will send you communications relating to your Music and Movement and Forest School course as follows:
By ‘Opting In’ during your Class This Term you are agreeing to be contacted by Katylous for the reasons detailed above. If you do not ‘Opt In’ before May 25th, your contact details may be removed from our system and you may miss out on valuable information pertaining to your Music and Movement and Forest School course. 
We do not pass your details to third parties.  Upon finishing your term/terms with Katylous , correspondence from us will largely cease.  Katylous may contact you by email once or twice a year to ask for support in local awards/competitions. Katylous will keep your data for up to 7 years unless it is specifically requested to be removed from our systems.  If at any time you want to alter your preferences or request that Katylous stop communication with you then you should contact us as described below.
WhatsApp Disclaimer
By consenting to join our
Music and Movement and Forest School WhatsApp groups you are consenting to the Terms and Conditions provided by WhatsApp including the WhatsApp Privacy Policies and we take no responsibility nor liability for data stored and shared by the WhatsApp company. By requesting your telephone number to be stored on a phone belonging to The Director or any employee of Katylous you understand that WhatsApp have access to that Contact Number regardless of whether you join a WhatsApp class group or not. Once your Music and Movement and Forest School course/s have been completed, staff will/may delete contact numbers from staff phones at any time during the data retention period specified above or at the request of the data subject as specified below.
 
Accessing your Personal Data held by Katylous.
You have the right to ask Katylous in writing, for a copy of all the personal data held about you. This is known as a "data subject access request". Upon request, we will collate the data requested and send it to you within the 30 day maximum period as stipulated by GDPR May 2018.
Please apply in writing to:

Katylous Music and Movement and Sing and Sign
6 Pinel Close
Broughton Astley
Leicestershire
LE9 6HQ
 
Verifying, updating and amending your personal information
We aim to keep your records as up-to-date as possible. If, at any time, you want to verify, update or amend your personal data or preferences please contact us in writing at the above address or by email on info@katylous.co.uk
You can also opt-out of future communications at any time by writing to at the above address or by email on info@katylous.co.uk
Please allow up for 10 working days for us to amend your details.
 
For more information on GDPR please visit:

https://ico.org.uk/for-organisations/guide-to-the-general-data-protection-regulation-gdpr/



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