Sing and Sign

Terms and Conditions

Terms and Conditions
Revised 14th August 2020

These Terms and Conditions have been revised for a Covid19 Secure setting from Autumn Term 2020 and factor several Covid19 related possibilities including localised lockdowns, individual isolation, class lockdowns and national lockdowns. Please read carefully before booking as your booking is made with complete acceptance of these terms. 

As the situation is rapidly evolving these terms and conditions may change at short notice. We will send any updates as soon as we are able, and these will be in line with government guidelines.  


Table of Contents
Bookings Available for Autumn 2020
About venue-based classes
Booking classes
Booking Multiple Spaces
FAQs
May I swap venues?
What if I or my baby is ill?
Can I carry over money from missed classes to the next term?
Can I bring a friend with their baby or send a friend in my absence?
Can I bring an additional family member to a venue-based class?
What if my baby begins to crawl?
Refunds Policy - please read carefully before proceeding to book
Special Circumstances around Covid19, Refunds and Adjustments
Mitigating Adjustments to our Venue-Based Course Content
Cancelled Classes/Severe Weather/Public Health
Complaints /Feedback/Compliments procedure
Photograph Consent

Bookings Available for Autumn 2020

Sing and Sign Babes

5-week term
  • face to face classes in a venue - price TBC
     If you would like a copy of The Jessie Cat Songbook (with 2 CD's / download codes) please select it in "additional items".  It costs £13 and you will be given it on the first day of term.
Still unsure about coming to venue-based classes?  That's not a problem.  I will also be running one class a week via Zoom.
  • 5 week Babes classes via Zoom - £25. 
    If you would like a copy of The Jessie Cat Songbook (with 2 CD's / download codes) please select it in "additional items".  The cost for it to be sent to you is £15 (incl. p&p).

Stage One 

10-week term
  • @Home and Gold annual membership to The Jessie Cat Club (if you don’t already have it) and weekly Zoom support sessions - £50
  • All the above plus a weekly venue-based class - £80

If booking for venue-based classes and we are unable to run (e.g. localised lock-down) then classes will continue, at the same time / day, via Zoom (see refunds policy below).

If venue-based classes are cancelled because I am ill, then I will endeavour to arrange for you to attend a Zoom class with one of my Sing and Sign colleagues from another part of the country.  It may not be at the same time as your booked class.  If you are unable to do this, you still have the @Home classes for the whole week.

Please note – venue-based classes are currently for up to 10 month olds / non-mobile babies, although this is subject to change. (see What If My Baby Begins To Crawl? below).

Stage Two

10-week term
  • @Home and upgrade to Premium annual membership to The Jessie Cat Club (if you don’t already have it) and weekly Zoom support sessions - £50

About venue-based classes:

Booking Classes

Classes must be booked and paid for in advance for the full term / the full number of weeks on offer. We do not accept bookings for part of a term. I guarantee your place in the class every week for that term.

Booking Multiple Spaces

If you have twins, one twin goes free! Please be sure to register them both under the same booking, select ‘Twins’ as we must be fully aware of numbers at this time.

If you have triplets, please contact me so we can discuss available spaces and cost.

If you are a child-minder bringing more than one child, then each child must be booked and paid for individually.

FAQs

May I swap venues? 

Please note that in securing your space with payment you are committing to and reserving the ten sessions you have paid for. That space is not transferable to another venue or another person.  We remain committed to keeping our classes small and consistent (as usual!) but for the limitation of infection transition, we are regrettably no longer able to accommodate venue swapping. If you are no longer able to attend your session you will continue the course with our @HOME curriculum, see Refunds section for detail. 

What if I or my baby is ill? 

Should you or your baby become ill we ask that you do not attend your live class.  Your course fee includes access to our Award Winning @HOME curriculum so you can still enjoy singing and signing at home including until you are better. 

Should you or your baby display any symptoms of Covid19 you must inform me, Liz Harrison, immediately and isolate for the required period set by the Government at the time. 

Should you be contacted by Test and Trace you must isolate for the required period set by the Government at the time.
 
In joining our venue-based programme, you give permission for me, Liz Harrison, to share your details with NHS Test and Trace for the protection of others. We will remain GDPR compliant. 

We have a strict policy on the following illnesses: 

Sickness and Diarrhoea - you or your baby must be 48 hours clear before attending.

Hand, Foot and Mouth / Impetigo - please do not attend class if you think your baby has one of these highly contagious viruses and ensure all spots have cleared before attending again.

Conjunctivitis or Weepy Eyes - normally we would ask you not to attend classes.  However, as all the babies will be non-mobile and we are not sharing props etc., it may be possible to come along.  Please contact me to talk about it before turning up.

Common Cold - If your baby has a runny nose but is well in him/herself then you are welcome to attend. If your baby is poorly and mucus is discoloured, we would ask you to enjoy Singing and Signing @HOME instead.

Cough - if you or your child develop a new continuous cough you must follow NHS guidelines on Covid19 symptoms, and we would ask you to please remain at home.

Fever - If you or your child develop a fever you must follow NHS guidelines on Covid19 symptoms, and you must not come to the class, even if you believe the fever may be unrelated to Covid19.

Other symptoms associated with Covid19 – Government guidelines may include the need to self-isolate with symptoms not listed here.  New evidence and understanding are constantly emerging, and it is important that you follow Government Guidelines at any given time regardless of the inclusion, or not, of a specific symptom on this list.

Please STRICTLY observe Government guidelines on infectious diseases such as coronavirus, seasonal flu, Ebola, etc. If you have travelled to an affected country you are REQUIRED to observe the quarantine procedures without exception. https://www.nhs.uk/conditions/coronavirus-covid-19/   

Can I carry over money from missed classes to the next term? 

We do not accommodate accruement or rolling over of missed sessions.  Our courses include a cumulative learning aspect.  There is a lot of repetition from week to week and all families now have access to our award-winning @HOME curriculum, so you can watch this it home if you are unable to attend.

Can I bring a friend with their baby or send a friend in my absence?

We do not permit tasters or drop-ins during our courses.  There is a fixed number of babies per class and attendees must remain consistent to limit potential spread of infection. 

Can I bring an additional family member to a venue-based class?

Due to Government restrictions on numbers attending we are unable to accommodate visiting family members at this time. Your booking will be for one adult and one child/twins.  We are not currently able to allow older siblings to attend. 

What if my baby begins to crawl?

We hope your baby will enjoy class and be thoroughly engaged with the teacher and enjoy the presence of other children. We usually encourage babies to crawl or walk about and interact with others but under current Government guidance your baby will be required to stay by your side at all times. If your baby begins to crawl during the course, you may be asked to scoop them up and return them to your side or pop on some reins to allow them limited freedom. Should Government guidelines change on this issue we will update our approach to reflect them. 

If a child is distressed for any reason and crying at length, we suggest stepping away from the teaching area until they have re-settled to avoid additional pressure on yourself and disruption to the wider class. Don't worry! We've all been there!

Refunds Policy - please read carefully before proceeding to book

Sing and Sign @Home and a Weekly Venue-based Session

The @Home aspect of your booking remains non-refundable.  Please watch the ten-minute preview as means of a taster. Once booked the sale of @Home is final for the ten weeks of term. 

Please let me know asap if you are no longer able to attend the course you booked.  Places are very limited and holding on to a place that you can't come to means that someone else may be missing out.  You will initially be offered an alternate day/venue.  If you are no longer able to attend a course at all, you can have a refund of £30 for the live aspect of your class and you will be swapped to the @Home with Zooms (cost £50).

As we have been unable to run taster sessions, if you come to Week One and find that it just isn't your "cup of tea", you will be refunded £30 pro-rated and moved to the @Home course.  Please let me know immediately after the class as after Week One no refunds will be given, nor amendments made to bookings.

Special Circumstances around Covid19, Refunds and Adjustments

If you are unable to attend due to illness (including suspected Covid-19, or being asked to self-isolate by NHS Test & Trace) you can enjoy S&S@Home and recap zooms and will not be refunded for missed classes in your venue.

If your class is cancelled due to local lockdown (or any situation beyond our control e.g. snow), we will endeavour to run full face to face classes over Zoom on your usual class day.

If a class is cancelled due to me, Liz Harrison, becoming ill, I will endeavour to arrange for you to attend a Zoom class with one of my Sing and Sign colleagues from another part of the country.  There may need to be some flexibility regarding day / time as we all vary in when we run classes. 

If you are unable to do this, you still have the @Home classes for the whole week.

If neither venue-based or Zoom classes are unable to continue after 3 weeks, I will refund you £3 for each remaining class.

Mitigating Adjustments to our Venue-Based Course Content

We at Sing and Sign are committed to taking every precaution to limit possible transmission of Covid19 through surface contact or aerosols.

We are committed to following Government Guidelines and recommendations on how to best do this. For this reason, mitigating adjustments are likely to change at short notice.  We will inform you of any changes as they arise.

We have completed full risk assessments drawing on Government Guidance on Early Years, Businesses, Community Users and Performing Arts.  Considering this guidance, we are putting the following key changes in place:

Each household must maintain distance from each other and the teacher. To make this possible, babies should be non-mobile at the time of booking. 

Hand sanitiser will be available for use in the classroom on entry, exit and during the class as necessary.

There will be no drop ins/tasters, meaning small and consistent classes comprising of the same adults and children from week to week.

Parents will be required to wear a face covering when entering and leaving the building.  When seated (which will comply with 2m distancing) you will be able to take off your mask.  This complies with current government regulations. 
See https://www.gov.uk/government/publications/face-coverings-when-to-wear-one-and-how-to-make-your-own/face-coverings-when-to-wear-one-and-how-to-make-your-own

At present, the law states that singing is not allowed.  However, don't worry as we have adapted our curriculum so that you can learn to sign with your baby in a really fun way.

Props will no longer be distributed or shared. We will inform you what to bring to class to ensure you and your baby can still join in and have fun.

Jessie Cat will not be shared around the babies but will still have a starring role in classes.

At the end of the session you must leave without delay in order that cleaning can take place and there is no cross over between attendees of different classes.

If you need to use nappy changing facilities please clean before use, lay your own changing mat on top of the station for your baby to lie on, after changing please wash your hands and clean the station again. All dirty nappies and used wipes must be placed in a nappy sack and taken away.

Cancelled Classes / Severe Weather / Public Health

In certain exceptional circumstances, Sing and Sign Sheffield may be prevented from running classes due to situations beyond our control. These may include (but are not limited to) severe weather warnings including but not limited to snow/floods/high winds/ice, venue inaccessibility, pandemic, public health enforcement or treacherous conditions which would pose a risk to our teachers and parents.  In such rare instance, classes may be cancelled without reschedule and regrettably refunds will not be offered as deemed outside the control of the franchisee.  In the first instance we will plan to run Zoom classes instead and if that isn’t possible, you will, of course, be able to enjoy Sing and Sign @Home.

 Complaints /Feedback/Compliments Procedure 

We really hope that you will be delighted with your experience of Sing and Sign classes. We are absolutely committed to you finding that your class meets or exceeds your expectations and that you enjoy your classes enough to recommend Sing and Sign to all your friends! 
 
However, we do acknowledge that sometimes things might not go to plan and in this event, we would like to hear about it. Please do get in touch if you have a complaint, feedback or compliment.  We will always do our best to resolve any issues as quickly as possible and to everyone's satisfaction. If there is any aspect of the course/classes that you are unsure about, please don't be too shy to ask! 

Photograph Consent

On occasion we may take photographs of our sessions for promotional use on our website and Facebook pages.  In the interest of safeguarding we never use names alongside photographs of children, but you will have an opportunity to opt out during the registration process.    

Liz Harrison
Sing and Sign Sheffield