Terms and Conditions

Terms and Conditions  - Lambeth and Wandsworth Classes
Classes must be booked and paid for at the time of booking.

I do not accept bookings for part of a term. I guarantee you your place in the class every week for that term. Term dates are on the Lambeth and Wandsworth section of the Sing and Sign website. 

If for any reason your usual teacher is unable to run the class (e.g. because of illness) then another Sing and Sign teacher will run the class. If for any reason this is impossible and a class has to be re-scheduled, I will add another class at half term or the end of term. If you let us know(by email or phone call) with AT LEAST 24 hours notice that you will not be attending this replacement class then we will refund you that week’s class fee ONLY. 

You MUST NOT knowingly bring ill children to the classes.  You must leave 48 hours clear of symptoms if your baby has had an upset stomach(D&V), conjunctivitis, impetigo (etc).   Please notify Kim Golson if your baby has an infection that requires quarantine, eg chicken pox, hand, foot and mouth.

We welcome breastfeeding,bottle feeding and drinks at classes,  and weaning food on a spoon or from a pouch (within reason). However FINGER FOODS are BANNED from the classroom - they are extremely distracting for ALL the children and liable to be swiped from your child by a curious baby.  We also ask you to bear in mind that there mind be children and adults with serious allergies in your class.  In our experience, finger foods in class lead to distraction, mess and upset stomachs (babies/toddlers seem to love picking up and eating other children's discarded, spat out crumbs...)

Booking system
Places are offered on a first come, first served basis. To secure a place in a class, please place your provisional booking online and either pay via online banking payment, by requesting an invoice or cash to me. I will not guarantee your place until full payment has been received. 

I will e-mail you to confirm your place and also to confirm receipt of your full payment.

Refunds policy
Refunds are available if you withdraw from class in the following cases: 
  1. Before the term has started, I will refund you your payment,
  2. If term has started, I will offer a refund for the remainder of term, minus the classes  you have attended/have passed and the cost of any products supplied to you.  I do not accept returned products unless they are demonstrably faulty and unfit for purpose.
  3.  If I have to cancel a class and you are unable to attend the replacement class, I will refund that week’s fee (see above). 

If you leave during the term of classes for any reason, any refund will be considered only for the classes that you will not be attending FROM THE DATE THAT I RECEIVE YOUR REFUND REQUEST

I do not offer refunds for holidays/family/social events and arrangements.  Please don't ask.

Attending classes - change of days
If you are unable to attend your booked class on a regular basis, it MAY be possible for you to visit a different class, or to transfer to a different class. However, please consult me before doing so. Sing and Sign has strict limits on the numbers allowed in classes. 

Can I carry over money from missed classes to the next term? 
Sorry, you can’t do this. There is a plenty of reminders of signs and songs from week to week as well as online handouts, so if you miss a week for any reason,you’ll soon be able to catch up, even if you can't attend a catch up class (which you must arrange directly with Kim Golson - please do not just turn up unannounced at a different class!). 

 Can I bring a friend and their baby to class as a trial? 
Please do not bring friends along to class unannounced. It MAY be possible to accommodate a friend and their baby, if there are still spare places in the class, but we do not guarantee this. 

Can I bring another adult with me?
We do welcome other family members as visitors in classes.Grandparents, partners etc. Please ask BEFORE you bring family members with you– some of our class venues are quite small and can easily become uncomfortably overcrowded if everyone decides to bring a family member with them each week! If you are bringing twins to the class, you are welcome to bring along an adult helper with you at no extra cost, but please let us know in advance.

Older siblings
If your baby's sibling is 3 years or older, you may bring him/her to class if you discuss this directly with Kim Golson in advance of the start of term. Your teacher will do her best to involve them in the class proceedings.  Please note that they remain your responsibility at all times and parents must be alert to their children’s behaviour and safety, especially in terms of the younger babies.Please try not to bring a toddler aged 2 years old however, as disruption to the rest of the class is likely however well behaved they are! There is no extra charge for bringing along one sibling. 

If you are regularly bringing someone else’s baby or are a child-minder bringing more than one child (who are not siblings) then you will have to pay IN FULL for each place. 

Children’s behaviour in class 
We hope your baby will enjoy class and be thoroughly engaged with the teacher and the other children. We encourage babies to crawl or walkabout and interact, they are not forced to sit still. Problems of behaviour are very rare, but of course can happen occasionally. If a baby hits, bites, pushes or throws toys the parent should immediately remove their child from the class to avoid further disruption and in exceptional circumstances of continuing problems, we reserve the right to withdraw your place and offer a refund for the remainder of term at the teacher's discretion.    Your teacher will always behave in a fair manner and will apply the same expectations to every child in the class.  We do understand how shocking and overwhelming it can feel when you own child behaves unexpectedly and we are all sympathetic to this; please understand though that we have an obligation to every family present to run classes at which everyone is relaxed and not worrying about the safety of their child.  All of our teachers are experienced mothers as well as good teachers - and therefore we will act firmly and decisively where necessary.  If we decide it is better to withdraw your place, that decision is final.

 Complaints /Feedback/Compliments procedure 
I really hope that you will be delighted with your experience of Sing and Sign classes. I am absolutely committed to you finding that your class meets or exceeds your expectations and that you enjoy your classes enough to recommend Sing and Sign to all of your friends! 

However, sometimes things might go wrong and we do want to hear about it. Please do get in touch if you have a complaint or concern (or compliment!). I will always do my best to resolve any problems as quickly as possible and to everyone’s satisfaction. If there is any aspect of the course/classes that you are unsure about, please don’t be too shy to ask! 

If you have any questions please contact me by email kimgolson@singandsign.co.uk or by text or WhatsApp on 07930 534 864

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