Terms and Conditions

Terms and Conditions
Revised 1 March 2021

Please read the following carefully before making your booking, especially the section on our class replacement policy to understand and accept our terms in the event of disruption. When making a Sing and Sign booking, we promise you a course of learning via our established curriculum. This will be either in a venue, or partially online if venue class delivery is disrupted or fully online if you have booked Sing and Sign Class@Home only. The course content is still delivered in full. Please be aware that you need internet access and broadband for online delivery of the course. Please let us know before making your booking if you will not be able to watch online or have an objection to doing so, as in making your booking you are accepting our terms for possible online delivery of a portion of the course in the event of possible disruption.

Table of Contents
Classes: 2
Booking classes 2
Booking Multiple Spaces 2
FAQs. 2
May I swap venues?. 2
What if I or my baby is ill?. 2
Can I carry over money from missed classes to the next term?. 2
Can I bring a friend with their baby or send a friend in my absence?. 2
Can I bring an additional family member to a venue-based class?. 3
Illness. 3
Cancellations. 4
Disruptions 4
Stage 1 and Stage 2 Course Disruption. 4
Babes Course Disruption. 5
Resuming Classes in Venues after Course Disruption. 5
Mitigating Adjustments to our Venue-Based Course Content 5
Complaints /Feedback/Compliments procedure. 6
Photograph Consent 6
DISCLAIMER. 7

Classes:
Booking classes
Classes must be booked and paid for in advance for the full term / the full number of weeks on offer. We do not accept bookings for part of a term. I guarantee your place in the class every week for that term.

Places are offered on a first come, first served basis. To secure a place in a class, please book and pay online as soon as you are invited to.

Booking Multiple Spaces
If you have twins, one twin goes free! Please be sure to register them both under the same booking, select ‘Twins’ as we must be fully aware of numbers at this time.
If you have triplets, please contact me so we can discuss available spaces and cost.
If you are a child-minder bringing more than one child, then each child must be booked and paid for individually.

FAQs
May I swap venues?
Please note that in securing your space with payment you are committing to and reserving the ten sessions you have paid for. That space is not transferable to another venue or another person. We remain committed to keeping our classes small and consistent (as usual!) but for the limitation of infection transition, we are regrettably no longer able to accommodate venue swapping. If you are no longer able to attend your session you can continue the course with our @HOME curriculum.

What if I or my baby is ill?
Should you or your baby become ill we ask that you do not attend your live class. Your course fee includes access to our Award Winning @HOME curriculum so you can still enjoy singing and signing at home including until you are better.

Can I carry over money from missed classes to the next term?
We do not accommodate accruement or rolling over of missed sessions. Our courses include a cumulative learning aspect and we ask you to attend all dates from beginning to end. There is a lot of repetition from week to week and all families now have access to our Award-Winning @HOME curriculum, you can watch this it home if you are unable to attend!

Can I bring a friend with their baby or send a friend in my absence?
We do not permit tasters or drop-ins during our courses. There is a fixed number of babies per class and attendees must remain consistent to limit potential spread of infection. Please speak to us about an alternative taster session instead or refer them to our booking system under Special Events.

Can I bring an additional family member to a venue-based class?
Due to Government restrictions on numbers attending we are unable to accommodate visiting family members for now. Your booking will be for one adult and one child/twins. We are not currently able to allow older siblings to attend.

Illness
We have a strict policy on the following illnesses:
Sickness and Diarrhoea - you or your baby must be 48 hours clear before attending
Hand, Foot and Mouth / Impetigo - please do not attend class if you think your baby has one of these highly contagious viruses and ensure all spots have cleared before attending again.
Conjunctivitis or Weepy Eyes - we reserve the right to ask you to leave if your baby shows signs of a weepy eye or infection. We understand GPs encourage normal activity, but we have a strict policy on infection transmission. If your baby's eye is red or glazed or weeping or crusty, you will be asked to leave so please stay home and enjoy Sing and Sign @Home instead.
Common Cold - if your baby has a runny nose but is well in him/herself then you are welcome to attend. If your baby is poorly and mucus is discoloured, we would ask you to enjoy Singing and Signing @HOME instead.
Cough - if you or your child develop a new continuous cough you must follow NHS guidelines on Covid19 symptoms, and we would ask you to please remain at home.
Fever - if you or your child develop a fever you must follow NHS guidelines on Covid19 symptoms, and you must not come to the class. Even if you believe the fever may be unrelated to Covid19, you/your child must have a negative test outcome to be subsequently admitted to class.
Other symptoms associated with Covid19 – Government guidelines may include the need to self-isolate with symptoms not listed here. New evidence and understanding are constantly emerging, and it is important that you follow Government Guidelines at any given time regardless of the inclusion, or not, of a specific symptom on this list.
Covid19 - Should you or your baby display any symptoms of Covid19 you must inform me, Kim Golson, immediately and isolate for the required period set by the Government at the time.
Should you be contacted by Test and Trace you must isolate for the required period set by the Government at the time.
In joining our venue-based programme, you give permission for me, Kim Golson, to share your details with NHS Test and Trace for the protection of others. We will remain GDPR compliant.
Please STRICTLY observe Government guidelines on infectious diseases such as coronavirus, seasonal flu, Ebola, etc. If you have travelled to an affected country, you are REQUIRED to observe the quarantine procedures without exception.
https://www.nhs.uk/conditions/coronavirus-covid-19/

Cancellations

You may cancel your booking within the statutory 14 day cooling off period, less an admin fee of £5.
If a portion of the course or a period of online access to resources has already been delivered, then that portion will be deducted from your refund.
If the 14-day period has ended and you wish to pull out of the course after the first lesson has been delivered, please let us know within 24 hours. You may cancel the remainder of your booking less an admin fee of £5 and the proportional cost of the content already delivered. After this it will not be possible to cancel the remainder of term.
If you are unable to attend a class due to an appointment, or illness (including suspected Covid-19, or being asked to self-isolate by NHS Test & Trace) or any other reason, if you are a Stage 1 or Stage 2 customer you can enjoy that week’s Class@Home. Whether Babes, Stage 1 or Stage 2 you will not be refunded for classes you do not attend nor can you offer your place to someone else.

Disruptions
Stage 1 and Stage 2 Course Disruption

If your class is cancelled due to local lockdown/weather/illness or similar situation beyond our control meaning up to 2 classes are missed, then everyone attending Stage 1 and Stage 2 watches the appropriate lesson of the week Class@Home instead (please see note above regarding internet requirement). No refund is applicable for a single or double Stage 1 or Stage 2 class disruption as our curriculum continues in full online (and our own venue-hire and teacher wages costs will still apply)
If there is a longer lockdown or further disruption to the course and it becomes necessary to cancel more than two classes of the course, your teacher will launch face to face classes over Zoom, alongside the @home pre-recorded classes. Please let us know before making your booking if this is a potential problem for you. Your teacher will make all efforts to run a Zoom class on your usual class day, although in some circumstances this may not be possible, and flexibility might be needed. If your teacher is unable to run Zoom sessions, she will endeavour to arrange them through another Sing and Sign teacher wherever possible. You will also have access 24/7 to the appropriate weekly pre-recorded lesson online.
If no Zoom class provision can be made, you will be able to enjoy our pre-recorded class@home. This fulfils our commitment to you under these terms to deliver in full the curriculum you have paid for. If venue and teacher costs allow, your teacher can refund the ‘venue’ portion of your class fee. Alternatively, you may instead defer this amount to be a discount on next term's course, or an item from the Sing and Sign shop, at your teacher's discretion.

Babes Course Disruption

If your Babes class is cancelled due to local lockdown/weather/illness or similar situation beyond our control your teacher will reschedule your class or run your class over Zoom. Please let us know IN ADVANCE OF MAKING YOUR BOOKING if this is a potential problem for you. Your teacher will make all efforts to run the Zoom class on your usual class day, although in some circumstances this may not be possible, and flexibility might be needed. If your teacher is unable to run Zoom sessions, she will endeavour to arrange them through another Sing and Sign teacher wherever possible.
If no Zoom class provision can be made a date for a replacement venue class will be offered to you if that is possible. Alternatively, this class may be deferred to allow for a discount on next term's course, or an item from the Sing and Sign shop, at your teacher's discretion.

Resuming Classes in Venues after Course Disruption

In the event of disruption to the course, timings for resuming live classes in venues will be determined by us, based on factors including (but not limited to): guidance at the time, availability of any/all venues, sufficient numbers for any/all classes/venues, the prevailing conditions and our responsibility for everyone’s safety. Where necessary, a decision may be taken to complete the term online.
Once in-venue teaching has resumed, apart from where courses were booked as live streamed only, any live catchups/full class sessions that had been offered during a lockdown may reduce in number, or cease to be available, even where it is a customer’s choice not to return to their booked live venue course and no refunds will be due. Access to Stages 1 and 2 pre-recorded @Home content will continue.

Mitigating Adjustments to our Venue-Based Course Content
We at Sing and Sign are committed to taking every precaution to limit possible transmission of Covid19 through surface contact or aerosols.
We are committed to following Government Guidelines and recommendations on how to best do this. For this reason, mitigating adjustments are likely to change at short notice. We will inform you of any changes as they arise.
We have completed full risk assessments drawing on Government Guidance on Early Years, Businesses, Community Users and Performing Arts. Considering this guidance, we are putting the following key changes in place:

Each household must maintain distance from each other and the teacher. To make this possible, babies should be non-mobile at the time of booking.
Hand sanitiser will be available for use in the classroom on entry, exit and during the class as necessary
There will be no drop ins/tasters, meaning small and consistent classes comprising of the same adults and children from week to week
Parents will be required to wear a face covering once inside the building and for the duration of the session
If guidance allows, the teacher will be permitted to sing but parents will be asked to mime along until restrictions are relaxed further. The teacher will keep distance and wear a visor for added mitigation.
Props will no longer be distributed or shared. We will inform you what to bring to class to ensure you and your baby can still join in and have fun.
Jessie Cat will not be shared around the babies but will still have a starring role in classes
At the end of the session you must leave without delay in order that cleaning can take place and there is no cross over between attendees of different classes
If you need to use nappy changing facilities please clean the station before use, lay your own changing mat on top of the station for your baby to lie on, after changing please wash your hands and clean the station again. All dirty nappies and used wipes must be placed in a nappy sack and taken away.

Complaints /Feedback/Compliments procedure
We really hope that you will be delighted with your experience of Sing and Sign classes. We are absolutely committed to you finding that your class meets or exceeds your expectations and that you enjoy your classes enough to recommend Sing and Sign to all your friends!
However, we do acknowledge that sometimes things might not go to plan and in this event, we would like to hear about it. Please do get in touch if you have a complaint, feedback or compliment. We will always do our best to resolve any issues as quickly as possible and to everyone's satisfaction. If there is any aspect of the course/classes that you are unsure about, please don't be too shy to ask!

Photograph Consent
On occasion we may take photographs of our sessions for promotional use on our website and Facebook pages. In the interest of safeguarding we never use names alongside photographs of children, but you will have an opportunity to opt out during the registration process.

DISCLAIMER
Data Protection / emails
By agreeing to these terms and conditions, you agree to receive emails, WhatsApp messages and Text Messages from Sing and Sign relating to your booking during the time you are attending the classes.

I may email you after this from time to time if you have opted in to receive communication. If you do not wish to receive these emails, please then opt out by asking to unsubscribe. I will not give out your contact details to anyone or any other body.

Payment card data is not held or processed by me - it is securely handled by Stripe payments. I have no record of, nor access to your card details.

By booking venue-based classes you are agreeing that:

You aware of the risks and confirm you won’t come if you or your baby has any of the listed Covid signs.
You confirm you won’t come if you have been contacted by NHS Test and Trace and told to isolate.
You accept your contact details will be passed on to NHS Test and Trace services, if needed We will always comply with GDPR.
You must inform us if you or anyone in your household has symptoms of Covid-19 whether or not a test has yet been carried out.
You are agreeing to assume responsibility for overseeing the safety of your child in class, including abiding by social distancing rules, at all times.
We will take advice from Public Health England or the relevant body if we learn anyone in our class contracts Covid-19 and take the appropriate measures immediately.

For Health and Safety purposes we are required to inform you of the following:

Whilst we are making every effort to reduce risk of transmission of COVID-19 in our classes you understand and accept by booking a class that risks cannot be eliminated only mitigated and we assume no liability should you or your child contract the virus.
Although we try our best to provide a safe environment, we do not assume liability for the health and safety of you or your family.
We ask that snacks and food are not eaten during the session. Aside from being a prime distraction to other children, we cannot risk food contaminating our space or kit which other children with allergies come into direct contact with.
Please be aware that we do not recommend allowing your child to put toys or instruments into his/her mouth as they may not be sterile.

Kim Golson
07930 534 864
kimgolson@singandsign.co.uk