Terms and Conditions
The following terms and conditions apply to all pupils (“you”) attending swimming lessons organised by Team Swim School (“we” or “us”). Please ensure you have read and understood the following and please keep a copy for your records:
1. Acceptance of terms and conditions
By booking or attending a swimming lesson with us you accept these terms and conditions and they will form part of the contract between us. We reserve the right to vary these terms and conditions at any time without prior notice.
2. Child Protection
Team Swim School staff have a duty to act if they suspect a child in their care may be suffering from abuse or if a child makes a disclosure about abuse. In such an event, the member of staff will follow the Child Protection Policy.
3. Complaints
Team Swim School is fully committed to delivering the highest standards of teaching, coaching and childcare to the local community. If you or your child is not entirely satisfied with the service we provide we would like to hear about it. If we become aware of any problem while you or your child is still attending a course or activity, we will aim to resolve this at an early stage. You can be assured that any complaint will be taken very seriously. In the first instance, the complaint should be made to the Duty Manager or Course Tutor, who will look into the matter.
4. Insurance
All participants are covered by our Public Liability Insurance.
5. Liability
Team Swim School does not accept liability for sickness, personal injury or death of any participants unless directly caused by the proven negligence of the company or its’ servants. Organisers providing the facility and their servants are under no liability whatsoever in respect of personal injuries, loss or damage to property whilst attending any Team Swim School course.
6. Swimming Lesson Booking
Team Swim School terms are approximately 12 weeks in duration.
All booking are made on a first come first serve basis. We are able to take bookings at any time and customers pay for the classes remaining.
10% siblings’ discounts are available for families 2+ children attending group lessons. Discounts are only applicable during term time. Discounts are not valid for crash courses or private lessons.
Renewals for the next term take place approximately two to four weeks before the new term starts. In making a renewal you are reserving a place on the next course and not a specific time. However, we will endeavour to keep your slot as close to your current time or your new request as possible. Your lesson day and time will be confirmed one week prior to the beginning of the new term. If you have not received confirmation at this point it is the customer’s responsibility to contact us and ask for confirmation.
7. Payments
All booking must be accompanied by full payment of the course fee. Any bookings received without payment will not be considered valid until payment is received in full. We are unable to reserve places. All payments must be made before the first lesson. If payment is not received by this time, then we may at our complete discretion cancel your booking and shall not be obliged to teach you.
Payments are accepted by debit or credit cards, cheques, bank transfer or cash.
8. Lessons
8.1 Private lessons
Private lessons are only authorised by the Head Coach. They will be given if we feel that there is a major benefit to the student and for those students who have a learning or medical condition. Private lessons are paid for in blocks of 6 weeks.
The six lessons will be for 6 consecutive weeks.
Private lessons' price is £32.50 per 30 minutes lesson.
If you are unable to attend a lesson please give us 24h notice and we will endeavour to find another suitable time to fit your lesson during the week. If cancellation notice is received less than 24h before your lesson, Team Swim School reserve rights not to provide you with a make-up lesson. Make up lesson can only be done once in a 6 week block and where we have a suitable time slot. We will not extend your block booking.
8.2 Group lessons
Group lessons are paid on a full term basis or the remaining classes of the term. Group lessons' price is £15.00 per 30 minutes lesson.
Our group lessons are maximum of 5 children per group. If your group is not full at the time of you joining it, please be aware that at any time during the term we can add more students same ability to the full capacity. Team Swim School will try their very best not only to match groups according to ability but to make sure that the group works well as a whole.
We are unable to provide make up lessons, credit or refund following absence for illness, holiday or any other reasons. Our costs are incurred whether or not you attend. It is our experience that make up lessons are disruptive to the normal running of established classes often leading to complaints.
If your child has been sick or had an accident and has not been attending their swimming lessons for 4 consecutive weeks or more, providing you have a doctors note, then Team Swim School will refund the terms' lessons owed to you less the lessons provided and less a 20% administration charge of those fees.
9. Attendance
Swimmers, parents, guardians, siblings or all other associates, must observe the entry rules and respect all other rules whilst in the Team Swim School and at the Yehudi Menuhin grounds. Facility staff shall retain the right to refuse admission.
If by any reason you are late for your lesson less than 10 minutes, you will be admitted to the class, but your lesson will not be extended. If you are more than 10 minutes late, you will not be admitted to the class and you will not be entitled to the make-up lesson.
10. Cancellations
If after making a booking you wish to cancel a course you may do so by contacting us in writing within seven days of making the booking. You will receive a refund of the tuition fee paid, less any lessons already taken, less 1 lesson as an administration charge.
If you wish to cancel a booking after seven days of making your booking you may do so by contacting us in writing at any time before your first lesson or up to three working days after your first lesson. You will receive a refund of tuition fees paid less fees for the lesson provided if applicable and less a 20% administration charge of those fees.
However, after this period, we cannot provide credits or refunds if you are unable to attend any of the lessons for any reason.
11. Cancellations Due to ‘Circumstances beyond our Control’
There may be circumstances beyond our control and contemplation, in which the pool might not be available for Team Swim School sessions. Examples of these circumstances include (but are not limited to) damage to the pool, severe weather conditions, power failures, industrial action. Such circumstances are referred to as ‘Force Majeure’. In such a case no refund will be issued. We will try to include extra lesson during the term, but it is not guarantee.
12. Time Change due to Circumstance beyond our Control
We reserve the right to change your existing class time due to reasons beyond our control.
13. Changing Days/Times
If you wish to make changes to the days or times you have already booked, we can do so providing we have space on the alternate days you wish to change to. This may sometimes not be possible and if this is the case a refund will not be issued.
14. Illness
Never bring your child swimming if they have any illness such as an ear infection, diarrhoea, chicken pox, impetigo, conjunctivitis or a bad cold. Please wait until your doctor has given the all-clear before returning to classes.
In the instance of sickness and diarrhoea your child must have been clear of all symptoms for at least 48 hours before attending a lesson. Should your child or the parent/guardian taking your child into the water have, or develop, any known or suspected medical condition you must please consult your doctor before bringing them swimming.
15. Behaviour
In the event of a swimmer, parent, guardian, sibling or other associate refusing to obey an instruction from a member of staff, behaving in an unruly manner towards a member of staff or any other person, or causing damage to pool premises or any of the furniture fixtures or equipment in those premises, the swimmer shall not be permitted to continue with the lessons. Team Swim School shall then have the right to terminate the contract without further notice and without being required to offer any credit or refund to the swimmer and the swimmer shall not be accepted for any future course organised by Team Swim School. Team Swim School reserves the right to charge you for any damaged cost.
16. Teachers
All our teachers are ASA or STA qualified teachers. Whilst it is in our best interests to ensure your child remains with the same teacher, we cannot always guarantee this. If a teacher falls ill we will replace them until they are well enough to teach. If you change your swimming day you may find a different teacher works on this day. We may occasionally employ new instructors who will need to experience ‘live classes’ in order gain experience. They are always fully trained at this point and will start by shadowing the regular teacher. Once experience is gained they will then start to take their own classes.
17. Nappies
All babies and toddlers and those children not yet potty trained must wear a swim nappy in the pool with a swimming costume or pair of swimming trunks over the top. Team Swim School reserves the right to refuse entry to any child who is not suitably attired. Please take all your used nappies away with you unless a clearly marked bin has been provided. Never leave nappies in an open bin (including those within the venue grounds).
18. Lost Property
Please ensure children do not bring valuable toys or belongings when attending Team Swim School lessons. We cannot accept liability for lost, stolen or damaged items. Please ensure clothing and other belongings are clearly labelled with the child’s name to help us return unclaimed items. Lost property will be kept at the pool for a period of three weeks after the end of the course. If items are still unclaimed after this period, we will distribute them to local charities.
19. Photography
At times we may take photographs at our venues, which may be used for teaching, marketing and promotional purposes. We will inform parents on the day and a form will be present in the conservatory for parents to sign to confirm they are happy for photography to take place. If a parent wants to video their child swimming or would like to take a picture of their child in the water, they will have to obtain and sing a clearance form given by Team Swim School staff.
20. Child changing
You must ensure that your child changes in the correct changing room. At no time must they enter the staff door on pool side or change in the conservatory area. If your child is above the age of 6 they must go into their gender changing room. At no time on pool side any child be unclothed to the point of nudity.
Governing Law
Team Swim School reserves the right to terminate any clients' membership with us that we feel will be in the interest of Team Swim School staff and its members. No refund in this instance will be issued.
This agreement will be governed by the laws of England and Wales
If you have any questions, please feel free to ask us by contacting via the Team Swim School email: info@teamswimschool.com or in writing to: Team Swim School, 25 Bentley Place, 87-89 Baker Street, Weybridge, Surrey KT13 8BF
This agreement, the members rules and all associated rules and regulation of membership, govern the terms and conditions of membership, members use of our clubs and your relationship with Team Swim School. Please read these documents carefully as they affect your rights and liabilities under the law.
Team Swim School is a trading name of Team Swim School Ltd. Registered in England and Wales, number 8623922 at the registered office address: Team Swim School, 25 Bentley Place, 87-89 Baker Street, Weybridge, Surrey KT13 8BF. www.teamswimschool.com
Team Swim School
November 2015